Refund Policy

This policy applies to orders delivered in the United Kingdom.

Printed goods made to your specification

Most of our products are printed using your artwork and specifications. Once production has started, we do not accept a cancellation or return simply because you have changed your mind. Contact us as soon as possible if you need to cancel before production starts.

If a product is not personalised or made to your specification, any cancellation and return rights provided by law still apply.

Faulty, damaged or incorrect print

Your statutory rights are not affected. If your print arrives damaged, faulty or does not match the agreed order, contact us promptly. Include your order number, a description of the problem and photographs where possible so we can investigate.

If the problem was caused by our production process, we will normally reprint the job without charge. If a reprint is not suitable, we may arrange recovery of the goods and provide a full refund. Where part of the order remains usable, we may agree a partial refund with you.

Supplied artwork and order details

We cannot accept responsibility where the finished print accurately follows artwork, wording, quantities or specifications that you supplied or approved. Contact us if you believe another production issue has occurred and we will review it.

How to contact us

Email [email protected] or call 01483 256785. Please keep the goods and packaging until we confirm whether they need to be inspected or collected.